Terms of service

Welcome to Voomi Supply and thanks for visiting our site, which is owned and operated by Voomi Supply LLC (“Voomi”).  This site is the exclusive property of Voomi.  Our website is governed by the policies, terms and conditions set forth and explained below.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SITE.  YOUR ACCESS AND/OR USE OF THE SITE, WHETHER OR NOT YOU PURCHASE ANYTHING, CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE.  IF YOU DO NOT FULLY AND UNCONDITIONALLY ACCEPT THESE TERMS OF USE, PLEASE DO NOT USE OR ACCESS THIS SITE.  VOOMI RESERVES THE RIGHT TO MAKE CHANGES TO THIS SITE AND OF THE TERMS AND CONDITIONS SET FORTH BELOW.

  1. Privacy Policy. Our Privacy Policy can be viewed here and is incorporated by reference into these Terms of Use.  Our Privacy Policy applies to your access and use of this site, including any personal information provided via the site.  By accessing and/or using this site, you unconditionally agree to the Privacy Policy.  This site is not intended for residents of or visitors from or located in countries that are subject to the General Data Protection Regulation (“GDPR”).
  2. Restrictions on Use. You agree that you will access and/or use this site only for lawful purposes and only in a lawful manner in accordance with these Terms of Use.  Unless otherwise indicated on the site, all materials and information contained on the site, including text, design, logos, graphics, icons and images are owned by Voomi.  All photographs, audio and video clips contained on this site are the sole property of Voomi or its respective content providers.  You may use the content contained on this site only for purposes of shopping or placing orders through this site.  No materials may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without the prior written authorization from Voomi.  You also agree that you will not do any of the following:
  3. Gain access, or attempt to gain access, to any portion of this site, or any systems or networks connected to this site, by hacking, password mining or any other illegitimate or unlawful means.
  4. Create or maintain any link from another website to any page on this site without Voomi’s prior written authorization.
  5. Modify the information or materials on this site in any way or reproduce or publicly display, perform, distribute or otherwise use any such material for any public, non-personal or commercial purpose.
  6. Use any deep-link, page-scrape, robot, spider, website search application or other automatic device, program or methodology, or any similar or equivalent manual process, to access, copy, retrieve, monitor, mirror , reproduce or index this site or any portion thereof.
  7. Collect any data or information regarding users and/or devices, including usernames, personal information, preferences, email addresses or accounts.
  8. Create or transmit unsolicited electronic communications, such as spam, use any device, software or routine to interfere or attempt to interfere with the proper functioning of this site, or otherwise interfere with users’ enjoyment of this site.
  9. Transmit, upload or otherwise deliver to this site any item containing or embodying any virus, worm, defect, trojan horse, software bomb or other harmful or malicious code or feature that does or could interfere with, damage or degrade in any way the performance of this site or adversely affect users.
  10. Scan or test the vulnerability of this site or any network connected to this site.
  11. Access or use the site or any content thereon in any manner that would violate any applicable local, state, federal or international law (including any laws regarding the export of data or software to and from the United States and other countries).
  12. Attack the site through a denial-of-service attack or a distributed denial-of-service attack or similar means.
  13. Account. Should you create an account for access to or use of the site, you are responsible for maintaining the confidentiality of your account, including your user name and password, and also for restricting access to such information, your account and your devices.  You agree to accept responsibility for all activities that occur under your account or password.  Additionally, you agree to notify Voomi immediately of any unauthorized access or use of your account or password, or any other breach of security.  Should we determine that your account information has been compromised, we reserve the right to invalidate, delete or otherwise modify your account in order to protect your account, our site and other users.  Should this need arise, we may take action without notifying you.
  14. Age. You must be at least 18 years old to use this site or purchase any products from this site.
  15. Pricing and Content. All information contained on this site is subject to change at any time without notice.  Certain information about products contained on this site, such as weight and size, are approximate and are provided for convenience purposes only.  While we strive to ensure that all of the information on the site is accurate and current, information may occasionally be inaccurate, incomplete or out-of-date.  Therefore, we make no representation as to the completeness, accuracy or currency of any information contained on this site.  Accordingly, we reserve the right to cancel any order or refuse any order for products listed with an incorrect price, whether such order has been confirmed, charged and/or paid for.
  16. User-generated Content. By submitting reviews, product images or any content you provide directly to Voomi’s website or its representatives, you grant Voomi the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your User Content in any manner to be determined in Voomi’s sole discretion, including but not limited to on its webpages, social media pages, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. You hereby represent and warrant that you own all rights in and to your User Content. You hereby release, discharge and agree to hold Voomi, and any person acting on their behalf, harmless from any liability related in any way to the use of your User Content.
  17. Disclaimer and Limitation of Liability. We do not and cannot warrant that this site will be error-free, uninterrupted, free from viruses or unauthorized access, or otherwise meet your requirements.   Voomi does not assume any responsibility, and shall not be liable, for any damages to, or viruses or other harmful or malicious code that may infect or affect your computer or other devices.  As set forth below, Voomi makes no warranties, express or implied, of any kind with respect to products sold on this site.  Moreover, users of this site agree that Voomi, its officers, employees, managers, partners, supplier and representatives shall not be liable for special, indirect, consequential or punitive damages related to any product sold or purchased on this site.

USE OF THIS SITE AND ANY CONTENT THEREON IS AT YOUR OWN RISK.  THE INFORMATION, MATERIALS, PRODUCTS AND SERVICES PROVIDED ON THIS SITE ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.  WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS SITE.  ALL PRODUCTS PURCHASED ON OR THROUGH THIS SITE ARE SUBJECT TO ONLY THE APPLICABLE MANUFACTURER’S WARRANTY, IF ANY, AND TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VOOMI HEREBY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS LISTED OR PURCHASED THROUGH OR ON THIS SITE.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, VOOMI HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECTS OR FAILURES, CLAIMS THAT ARE DUE TO NORMAL WEAR AND TEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION OR INSTALLATION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

  1. Licensed Contractors. Products purchased on this site are to be installed by a licensed professional only.  Voomi expressly waives any liability related in any way to the improper installation of any product purchased on this site.
  2. Links. This site may contain links to other sites that are not owned or operated by Voomi, but rather are owned or operated by third parties.  Accordingly, Voomi is not responsible for any harm that results from such third party links or sites.
  3. Order Acceptance. Voomi reserves the right to accept or reject any order in its sole discretion.  Your receipt of order confirmation does not signify our acceptance of your order. 
  4. Sales Tax. Items purchased through this site may be subject to sales tax based on specific state laws and local tax rates.  All purchasers shall be solely responsible for all sales and other applicable taxes.
  5. Returns and Exchanges. See the Returns Policy for details.
  6. Disputes. All disputes concerning any purchase, order, delivery or anything related in any way to Voomi’s business must first be sought to be resolved through contacting our customer service department at 877-302-3001  The parties agree that they shall use their best efforts to settle any dispute, claim, question or disagreement directly through consultation and good-faith negotiations, which shall be a precondition to either party initiating any further action.  Any matter and/or dispute relating in any way to your visit to this site or interaction with Voomi, including compliance with the Terms of Use or purchase of any product, that is not resolved as set forth in the preceding sentences shall be submitted to binding, confidential arbitration as follows:  (a) arbitration shall be held exclusively in Philadelphia, Pennsylvania; (b) arbitration shall be conducted through JAMS or another arbitration provider approved by Voomi, which may reject any such arbitration provider in its sole discretion; and (c) the parties shall share in the costs of arbitration exclusive of attorneys’ fees.  The parties understand that absent this mandatory arbitration provision, they would have the right to sue in court.  The parties agree to waive any such right and agree to proceed as provided herein.
  7. Mobile Terms of Service. The Voomi Supply mobile message service (the "Service") is operated by Voomi Supply (“Voomi Supply”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Voomi Supply’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Voomi Supply through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information, order status, and delivery notification (e.g., order updates, account alerts, etc.). Promotional messages may include specials, abandon cart, promotions, discounts, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Voomi Supply. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18332991514 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Voomi Supply mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18332991514 or email support@voomisupply.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.